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Tag: customers

ABOUT 16 shops are closing every day as retailers restructure their businesses and more shopping moves online. A net 1,234 stores shut on Britain’s top 500 high streets in the first half of the year, according to research by PwC and the Local Data Company. That is up from 1,123...
Mobile phone group Giffgaff has been fined £1.4m by regulator Ofcom for “unacceptable” billing mistakes that saw 2.6 million customers overcharged. Ofcom said Giffgaff, owned by O2’s parent Telefonica, overcharged people up to a total of almost £2.9m. “Getting bills right is a basic duty for every phone company,” said Gaucho...
THE City regulator is to investigate how home and car insurance policies are priced after finding “hidden” discrimination between customers. The Financial Conduct Authority (FCA) will study the scale of the issue, whom it affects, and possible solutions. Insurance customers may pay different prices depending on how loyal they are,...
AN Costa Coffee encouraging customers to purchase a bacon roll instead of avocados has been banned. The radio ad featured a voiceover which stated there was “a great deal on ripen-at-home avocados” however they will only “be ready to eat for about 10 minutes, then they’ll go off”. The advert...
More than £500m was stolen from customers of British banks in the first half of 2018, figures have shown. Industry group UK Finance said £145m of that was due to authorised push payment (APP) scams, in which people are conned into sending money to another account. But £358m was lost...
Three companies continue to charge for handsets when owners should just be paying for calls, texts and data. Some mobile phone companies have charged customers almost half a billion pounds for handsets which they already own, according to Citizens Advice. It says four million people on deals with EE, Three...
VIRGIN Media has been accused of leaving holes in people’s walls and not following up complaints to fix the damage. One customer said he has so far waited six weeks to have a 10in (25.4cm) crater-like hole repaired. Complaints left on social media often say that requests for calls or web chats...
  BRITISH Gas is to increase prices for 3.5 million customers, its parent company Centrica has announced. The 3.8% increase in its standard variable tariff (SVT) from 1 October means the average bill will rise by £44, taking it to £1,205 a year. This is the second increase this year, but...
  VODAFONE has made an important announcement in regards to changes in plans for its customers. Turkey will be removed from Vodafone’s current roaming -free list as of April 2018 and customers will no longer benefit from its roaming-free terms. From April 2018 there will be an increase of 3.6%...
CITIZENS Advice calls to investigate the ‘cost of loyalty’.
Tesco is facing a festive backlash after it was hit with a series of complaints from customers that their Christmas meals were ruined by "rancid" turkeys that had to be thrown straight into the bin.
British Gas will increase electricity prices by 12.5% from 15 September, its owner Centrica has said, in a move that will affect 3.1 million customers.