THE government is launching a new system to simplify access to cheaper broadband.
From 22 August, people receiving certain benefits can ask broadband firms to check their eligibility for social tariffs.
This means customers will not have to take full responsibility for proving they qualify for low-cost options.
Campaign group Digital Poverty Alliance described it as a positive first step but warned it did not go far enough.
Elizabeth Anderson, chief operating officer for the Alliance, argues that, as more sectors moved essential resources and services online ,”it’s not right that a growing number of people face being cut off from the online world”.
Which? analysis of recent Ofcom data revealed nearly six million households are struggling to pay for essential telecoms.
Reduced social tariffs allow UK households receiving government benefits such as Universal Credit, Pension Credit, Jobseeker’s Allowance and Income Support to pay less for internet and telecoms access.
Current providers include BT, Community Fibre, NOW, Sky, Virgin Media and VOXI.
Tariffs range from £10 to £25 per month depending on preferred bandwidth, supplier and who qualifies for the low-cost alternative.