kıbrıs ingiltere londra lefkoşa
DOLAR
35,1858
EURO
36,7276
STERLIN
44,2024
BITCOIN
$95.382
Adana Adıyaman Afyon Ağrı Aksaray Amasya Ankara Antalya Ardahan Artvin Aydın Balıkesir Bartın Batman Bayburt Bilecik Bingöl Bitlis Bolu Burdur Bursa Çanakkale Çankırı Çorum Denizli Diyarbakır Düzce Edirne Elazığ Erzincan Erzurum Eskişehir Gaziantep Giresun Gümüşhane Hakkari Hatay Iğdır Isparta İstanbul İzmir K.Maraş Karabük Karaman Kars Kastamonu Kayseri Kırıkkale Kırklareli Kırşehir Kilis Kocaeli Konya Kütahya Malatya Manisa Mardin Mersin Muğla Muş Nevşehir Niğde Ordu Osmaniye Rize Sakarya Samsun Siirt Sinop Sivas Şanlıurfa Şırnak Tekirdağ Tokat Trabzon Tunceli Uşak Van Yalova Yozgat Zonguldak
LONDRA
Hafif yağmur
7°C
LONDRA
7°C
Hafif yağmur
Pazartesi Hafif yağmur
10°C
Salı Açık
="http://www.w3.org/2000/svg" viewBox="0 0 300 300" enable-background="new 0 0 300 300">
11°C
Çarşamba Parçalı az bulutlu
="http://www.w3.org/2000/svg" viewBox="0 0 300 300" enable-background="new 0 0 300 300">
9°C
Perşembe kapalı
="http://www.w3.org/2000/svg" viewBox="0 0 300 300" enable-background="new 0 0 300 300">
8°C

O2 given £10m fine for overcharging customers

O2 given £10m fine for overcharging customers
12.02.2021
0
A+
A-

O2 has been fined £10.5m by telecoms regulator Ofcom for overcharging its customers.

For eight years, some customers who were leaving the network were double-charged some fees on their final bills, Ofcom said.

The error affected more than 140,000 pay-monthly subscribers between 2011 and 2019, totalling £2.4m.

O2 said it had refunded many of the customers, adding an extra 4% to the sum involved.

But it has been unable to contact some of its former subscribers. Those refunds will be donated to charity.

Despite the refunds, Ofcom decided that O2 had broken important rules around providing customers with accurate bills and that it deserved a fine.

On top of the 140,000 who paid the extra amount, a further 110,000 people were overcharged a total of £38m – but did not end up paying the bill, and were not due a refund.

Ofcom said that O2 knew about the “issues with its billing processes” in 2011, but failed to fix them. It kept overcharging customers for a further eight years.

O2 said: “We are disappointed by this technical error and sincerely apologise to customers impacted.

“We identified the issue ourselves and notified our industry billing auditor. We have also taken proactive steps to refund all impacted customers for the extra charges they paid.”

Yorumlar

Henüz yorum yapılmamış. İlk yorumu yukarıdaki form aracılığıyla siz yapabilirsiniz.